Login issues

Purpose: narrow down why sign-in fails without exposing internal systems. Users care about getting back to work; they do not need database jargon.

Who can use this

Anyone who cannot sign in, plus first-line staff who help teachers.

Check these first

Correct URL — use the link your school or district published, not a bookmark from years ago if the product domain changed.
Correct account — work email vs. personal; some districts block consumer addresses.
Password — caps lock, wrong keyboard layout, password manager filling the wrong entry. Use Forgot password if your org enabled it.
Browser — try another browser or a private window to rule out extensions blocking cookies.
Network — school guest Wi-Fi sometimes blocks sign-in; try wired or another network.

What you should see when it works

You reach the dashboard without an error banner. If you see a session expired message, sign in again; that is normal after idle time.

What happens next

If it still fails, an admin should confirm your account is active and tied to the right facility. If multiple people fail at once, the problem may be wider—contact your IT or the product support channel with time and error text (a screenshot helps).

Common problems

“Account not found” — you may need a new invite; your old account may have been disabled.
Blank page after login — try hard refresh; if it persists, note the browser and version for support.