Upload problems

Purpose: help users finish photo or document uploads for inventory, programs, and evidence—without discussing server names or storage products.

Who can use this

Users who can edit items or submit forms that accept images or files.

Steps

Check file type — use PNG or JPEG for photos unless the app asks for PDF. Convert odd formats first.
Check file size — very large phone photos may exceed the limit. Crop or use your phone’s “email size” export.
Check network — on unreliable Wi-Fi, try again on a stable connection; do not double-click Upload (that can start two competing requests).
Check browser — if one browser fails, try Chrome or Edge current version.
If the page shows a specific error, screenshot it. Admins can forward that to support with the time and user email (not password).

Screenshot: a failed upload with the visible error string—redacts personal data.

Expected result

The file appears in the gallery or attachment list, and the Save / Submit action completes without a red banner.

What happens next

Return to Managing items for metadata; some workflows need both file and save.

Common problems

Spinning forever — usually network; try smaller file, then another network.
“Forbidden” — you may lack write permission, or the session ended; sign in again.